EZ Airport Parking (YYZ)

Very friendly staff.

Thank you

Hello, I would never use this shuttle service again, expensive, extra costs when we arrived to park our vehicle, very unorganized, terrible parking lot and we waited over 45 minutes for the shuttle. Would not recommend. Thanks but no thanks

Upon arrival at the lot, although there were three people working, it took some time to get checked in. Red flag. While we were waiting to be checked in, a gentleman came in the door, complaining loudly that he had been waiting 40 minutes for the shuttle to take him to the airport. Red flag. Upon return, we needed almost an hour for the shuttle.I was about to make my third phone call for pick up before the shuttle arrived. Then the ride back took approximately three minutes. Red flag. The next time I travel, I will use park n fly. We saw at least 10 shuttles from them before ours arrived. Green light.

Only thing I would have to say about this parking is there is not enough parking space. Other than that everything went smooth and fast. When we arrived back from our trip we called the number for the shuttle and within 15 minutes he arrived to pick us up. Very cheap too, only 45 dollars to park for 5 days. I will definitely book with them again.

The shuttle was not on time, there was a little to no communication about the delay. I repeatedly tried to call customer service, but noone answered the phone. After finally getting through I was met by extremely rude and unprofessional treatment from a male employee. Instead of addressing my concerns or trying to help, he was dismissive, disrespectful and ultimately hung up on me.This was completely unacceptable customer service. Delays can happen but customer at least should be treated with basic respect and provided with proper communication and assistance. Unfortunately EZ Parking failed on both counts. Being left waiting, unable to reach anyone and than being treated disrespectfully when I finally got through, made this experience very frustrating and unacceptable .The situation got even worse when the driver told me to get my vehicle and not to go to the office and to get the f....out of here . This kind of behavior is completely unacceptable. I strongly urge management to investigate this incident. Customer deserves basic respect, professionalism and reliable service. The driver asked me specifically for a receipt before allowing me onto the shuttle, while other customers were not asked to do the same. I found this treatment concerning.

Fair

However upon my return from Europe,Your instructions should mention that the post 17 is outside T3 on the sidewalk. Now I know after having search a good 15 minutes to find it because another traveler help metofind it. On my next journey, I will reserve my parking spot near you.

Ill use their service again.

I had a good experience with EZ Parking. Thw lot was fairlt full but I was able to find a spot, it was easy to find, the shuttle service was very good and nice drivers. I woukd defiantely use thus one again.

I have used this service multiple times now and it has made parking stress free.

It wasn’t obvious how to utilize the lot. You’re sent a QR code but can’t use it at the gate so you still have to wait in line even if you’ve prepaid. Parking lot is jam packed - there are easier lots to park in. Overall - it’s fine, not great.

Very good service and reasonable price

Good customer service and fast process. I was late to pick up my car and was not charged any additional fees.

I usually use EZ Parking as the price is right. I always print out my paid bill and keep it on me. Years ago I didn’t have it and I was charged twice. No complaints

There is wonderful customer service and management. Thank you for you all.

It was okay not bad. But could improve more.

Very good service

This is the worse park n fly service I have used

Very good service.