This was a very easy process from start to finish.

Like most people, we had trouble finding the lot on first pass. Once entered, we were not impressed by the conditions(gravel and mud) in the lot. Plenty of spots available. After that, very impressed with the punctuality and friendliness of the shuttle driver. The bus was comfortable, and got us right to the drop area. Easy in, easy out. Worth the cost

The only negative was that the lot itself is dirt and gravel and full of large puddles when we arrived, which made finding a spot where we could leave the car without walking through water a challenge. On the positive side, I couldn’t have asked for more from the shuttle service. We didn’t wait at departure or on disembarking and the drivers were both extremely helpful with luggage. I would definitely park there again.

My review goes to Google as well. This review on their page is useless. I had to take an Uber after one hour waiting the the bus after getting off the ship with my kids. First 3 calls to their number went to voicemail, then they answered saying they couldn't not get a hold of their bus driver. Etc etc.. different excuses to other clients. Nobody knew where to line up to wait for them . They should be waiting for clients since 6am at the port to avoid any unforeseen event.

Lack of signaling. Hard to find