Excellent service à la clientèle. Rendre le retour de vacances moins pénible.

Excellente expérience! Stationnement facile, sans tracas et tout s'est bien déroulé. Je recommande fortement! Je l'utiliserais définitivement à nouveau.

Ils offrent un bon service pour aller chercher à l'aéroport.

Nous avons laissé notre voiture dans le lot du jeudi jusqu'au mardi. Notre attente était de récupérer notre voiture dans le même état que nous l'avions laissée. À notre retour, la voiture était couverte de saleté à l'extérieur, ce qui est acceptable. Peut-être était-elle sous un arbre ou quelque chose du genre. En y regardant de plus près, les deux fenêtres arrière avaient été laissées ouvertes, une famille de ratons laveurs avait envahi l'intérieur de ma voiture. Ils ont forcé l'entrée de mon console centrale. Ils ont mangé un sac entier de pastilles contre la toux et quelques chocolats souvenirs que nous avions. Ils ont laissé des détritus en papier partout dans ma voiture, et des traces de pattes de raton laveur sales partout dans la voiture. De plus, des pastilles collantes et dégoûtantes contre la toux à moitié mangées partout. Nous avons attiré l'attention de l'ARB et ils n'ont absolument rien fait, à part nous offrir un lavage de voiture. Un lavage de voiture à 15 $ ne va pas compenser cela. L'intérieur de la voiture sentait l'urine. Je ne pouvais pas dire s'il y avait des excréments dans la voiture ou si c'était du chocolat écrasé. Mon avis est que c'était des fèces. J'ai rempli un formulaire de plainte et rien n'en est sorti. Cela fait 48 heures et nous n'avons pas entendu parler de la direction, même si nous avons envoyé des photos de l'intérieur et de l'extérieur de la voiture.

Une fois que nous sommes arrivés dans cet établissement et que nous avons payé, la navette nous a conduits, ainsi que les autres passagers, à JFK. Il s'est dirigé vers un terminal qui n'était pas le nôtre et a dit à tout le monde de sortir. Lorsque nous avons informé le chauffeur que nous ne partions pas du terminal cinq, il nous a dit que c'était dommage et que nous devions sortir. Moi en fauteuil roulant, mon partenaire, et deux enfants avec tous nos bagages avons été contraints de sortir de la navette, sans savoir où nous étions dans le froid glacial. Nous avons finalement atteint notre propre terminal (nous avons fini par prendre notre vol parce qu'il a été retardé). L'expérience était terrible. Lorsque nous sommes revenus une semaine plus tard, nous avons vu la personne qui récupérait notre voiture du parking heurter une autre voiture, la rayant.

My family returned from Barbados on Monday, February 16th. We landed at JFK at approx 9:30pm. We called ARB and the person that answered was completely rude. First thing out of their mouths was so you have your bag. We said not yet and they HUNG UP!! We called back at 9:44pm, once we had our bags and they said how many people. We are a family of 5. They told us we would have to give the driver an extra $7 for the extra person. Total SCAM. The driver didn't show up until 45 MINUTES LATER!! It took them 45 MINUTES for less than 1 mile ride. We were furious!!! Driver said there was traffic. Such Bull. When we get to the lot, the blocked our car and could not get out for another 10 minutes. We still had a 2 hour drive to get home. The workers were just sitting around drinking coffee and eating. LAZY!! NEVER AGAIN. DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE. They should get zero on all rating categories!!

If you wanna feel a nightmare, go ahead and book with them The worst company ever

ARB is conveniently located near JFK. Good shuttle service, responsive and reasonable daily rates. They've always taken good care of our cars. Would recommend.

Showed no concern or sense of urgency, kept saying 10 more minutes! Terrible oh well

It wasn't difficult to find. The car wasn't damaged at pick up. The shuttle was efficient and timely. The dispatcher cooked up with a new pick up location because of construction. They should invest in a new shuttle. It's old and smells terribly. Drive helped with bags.

Filty location, glass bottles & trash in the lot. We waited well over an hour for our pick-up! We kept calling, they wouldn't pick up the phone. They couldn't tell me what my balance was upon arriving to park, I guessed & wound up paying more than the balance was. Will there be a refund?? I doubt it. Communication was very poor. Didn't quite understand English. When we pulled away from the lot, the back door of van was open.

ARB is reliable and affordable parking at JFK. Shuttle service is good. Only issue is they charge $5 extra per day for even small SUV.... beware¡!!¡!

Spent an absurd amount of money to park here. Guy at front desk knows exactly 4 words in English. Kept claiming the shuttle would be there in 2 to 5 minutes, it took over 30 for the shuttle to come to take us to the airport. When I landed back in JFK, I called the shuttle at 6:02. They said it’ll be there in about 15 minutes. Fast-forward to 630. I called them and they say I’ll be there in 5 to 7 minutes, when I call again at 6:40 they say it’ll be there in 5 to 7 minutes when I call again at 6:50. They say it’ll be there in 5 to 7 minutes When I call at seven they say it’ll be there in 5 to 7 minutes. Didn’t show up until 718. Once he did show up and we were all in the van, he refused to leave because he was convinced that there were more people we were waiting for, but the shuttle was full regardless… took us a solid 15 minutes to convince him that even if somebody else did show up, there was no place for them in the shuttle. When we finally did get back, over an hour and a half after we were supposed to, I found the state of my car. completely disgusting. Impossible to remove sap everywhere, dirt and nastiness wherever I looked. it almost looks like they intentionally made it dirty. I’ve never seen a car this dirty before in my life. If you want to save your money and heartache, stay the hell away from this place

Ce stationnement est idéalement situé pour voler vers et depuis JFK. Leur service de navette est très pratique. Nous n'avons pas eu à attendre longtemps. Ils offrent un bon service à la clientèle.

Well organized and prompt attention. This made getting to and from the airport no hassle.

convenient location, false advertisement on pricing , rude attendants booked online, paid deposit - arrived and was advised since we were using card there would be an upcharge - it was 6am and did not have time to run to ATM for cash so had to suck up being upcharge almost $100! shuttle took about 30 mins to pick us up when we arrived back to JFK. my daughter accidentally left her bag on shuttle coming back, we called to inquire and were hung up on - very rude ! will not use ever again

Great timely shuttle pick-up and drip off service - reasonable rates!

best experience thanks guys see you next time

Could improve customer service!

The lot is small, but my experience of parking with them was seamless. The staff is great and so is the shuttle service. Very smooth -- I will definitely use them again on my next upcoming trip.