I had a great experience with the hotel's park-and-fly service. The shuttle was fast and on time. Definitely recommend this place.

Definitely will do this again. My only complaint is that my car was filthy being parked under a tree

The price for parking was reasonable I found it hard to locate the entrance as the sign was hard to see. The return was bumpy because the directions were a little confusing to me. If the person on the phone had said “turn left after you exit the doors and walk to the END OF THE WALK WAY AND YOU WILL SEE A LARGE SYR ON THE BUILDING WALL. THAT IS THE PICKUP AREA” This I a concise instruction.

It was economical and easily accessible Will use again

This is a wonderful service. Perfect place to park and shuttle. Highly recommended.

Have parked here numerous times never a issue

Parking at the Candlewood Suites was very easy. My husband left the car for me on a Friday. I picked it up Sat. It was very easy to find. My return flight was switched twice. The person at the desk was very knowledgeable, took my information, and said no problem for when I did get there. The shuttle service was quick. The driver was very courteous. I highly recommend parking here.

Great service, parked, they took us to the airport, called upon return, and they were there promptly.

When I returned my car battery was dead. Staff was very helpful getting me going.

Van takes up to 4 riders. We were 5th and 6th in line at the airport awaiting pickup so had to wait for the driver to make another round. Not blaming the driver, he was doing his best. Larger capacity van would help. Other than that, the service was fine.

Poor communication about pick up arrangements. You used other hotel shuttle and never informed us until we got there. Shuttle leaving to airport had a twenty minute wait until driver showed up. Your survey is set up poorly.

This worked very well for parking near the airport at less expense. The shuttle was prompt to take us to the airport. It took a bit longer to get through to the phone for our pick up but all in all worked out well. The parking lot seemed pretty safe. Would use again.

Drop off and shuttle to SYR went smoothly with no issues. Returning however was a problem. I called as instructed when we landed at SYR and was told the shuttle would be 10-15 minutes. I was then called back 20 minutes later to be told they were now sharing the shuttle with the Holiday Inn and that I should call the Holiday inn. When I called Holiday inn they refused to send a shuttle and told me to call the Candlewood. I called Candlewood back, and the lady I spoke to said she would have to call a manager and put me on hold. The call was dropped and I never heard back from her, despite calling the Candlewood over 20 times to no answer. I tried the Holiday Inn again and they initially refused again, it was only when I got angry that they finally said they would send a shuttle. The whole ordeal took over an hour to be picked up. This was a very frustrating end to our trip.

Perfect spot for parking of SYR

We were happy with everything. It is really close to the airport, cheap, and safe.

This was a very good place to park long term. Priced well below airport options. Dropoff and pickup service was prompt and friendly. We left our car there for 2 months and it remained in the same condition as we left it. Would recommend highly and we would return again.

Easy access, close to airport. Shuttle service to airport was immediate. Checkout was quick and trouble free! Overall, a 5-star!

It took the shuttle almost 1 hour to pick me up at the airport less than i mile away.

The process went smoothly.

The parking location and shuttle service was excellent Will definitely use their service again.