Very good experience and customer service!

I wasn't aware that this hotel is not currently taking room reservations and therefore does not have a 24 hr shuttle service. When my flight was delayed that morning, I naturally delayed my commute to the airport, not realizing that the Quality Inn didn't have staff available to shuttle me to the airport at a later time. When I arrived an hour later than my reservation, the front desk attendant told me the shuttle driver had been sent home, and there was no one available to run me to the airport. Would have been nice to know before I booked my parking reservation. The shuttle service on my return flight was fine.

Amazing. We had flight problems on the way home and I was able to access the portal to update my reservation super easily. Service was wonderful. Will definitely be returning!

The inn had no handicap parking so I was forced to walk a great distance to my parked vehicle. I will not be using Quality Inn parking for my future trips.

I was very pleased with the customer service I received at the Quality Inn. I checked in with no issue and was driven over to the airport right after I parked. Once I returned and called, I was picked up within 15 minutes. The staffs shift was due to be over at 11pm and she picked me up at 10:50. She didn’t want me to have to wait until the next driver came on. My only issue was that there was a broken pair of safety glasses/pieces in the parking lot when I arrived and were still there 4 days later when I returned. There was not enough lightening to make it safe in the dark for customers. Overall, a very good experience.

Great location. Friendly staff. Easy in and out. Highly recommend.

Close to airport. Friendly staff.

This is a great place to park and the rates are affordable. It’s right across from the airport. Close enough to walk or a shuttle is available.

A 7-minute walk to the terminal. But Reception is almost always unattended.

my sister, our kids and I used your airport parking and shuttle service this past weekend. Our flight came in a few minutes early, we went to baggage claim and called for the shuttle at 11:05pm. The woman who answered the phone said the next shuttle would be there in 20 minutes and told us where to wait. We waited and at 11:35pm after a long day and four kids ages 13-6 we were ready to get home. I called the number and said “hi we’ve been waiting for 35 minutes” and before I even got to ask how much longer the driver (a woman) said “I had a customer at the desk I am on the way” then she stated “ma’am that was rude!” I said I’m rude? And she stated “yes and now I’m not picking you up, walk or call a cab” and proceeded to drive by not only me and my kids but my sister and her little ones (who started crying when we all realized she drove past us). I did not curse at her or really even raise my voice towards her. My sister called and the driver asked if she was the one she just spoke to and my sister said no so she had to go back around the loop to come back for us. Waiting 30 minutes for a shuttle is aggravating but being told to walk or take a cab when I literally was trying to ask how much longer it was going to be is unacceptable. I am sure I sounded annoyed because I was. But I was not rude to her. Unprofessional and will not be using the parking/shuttle service again. And would not book the hotel either.

We had a very pleasant parking experience at the Quality Inn one stop parking on our May 2026,family trip to Houston. It is so close to the airport that we decided to walk but there's shuttle service if we wanted. Front desk staff was very friendly. We truly appreciate it. Thanks Quality Inn.

the driver was nice and helpful the desk was efficient and direct.

Safe and secure parking. Very quick shuttle to and from the airport.

will use again

I have parked here for several trips. Easy location next to the airport. You can walk to the airport if you want. The shuttle is quick and took me early when it was raining.

The reception was empty bcos the same receptionist was the shuttle driver.

Arrived and told to load luggage in van and then waited for other people- desk person was very unorganized. We had to drive around back to park car After trip when I called I was told to wait outside for van for about 30 min Will not book here again

Everything went well. Felt obligated to load and unload luggage because women were driving the shuttle.

The parking lot was well lit, barely had to wait for shuttle departing and arriving, and the shuttle drivers were nice.

Convenient location, prompt service in drop off and pick up.